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Privacy Policy

At Britsino, we take the protection of your personal data seriously. We operate under license 8048/JAZ, issued in Curaçao, and we align our data handling practices with the principles of the General Data Protection Regulation wherever applicable to our players based in the United Kingdom. This policy explains what we collect, why we collect it, and what control you hold over your own information.

1. Nature and scope of personal data collected

When you register an account with us, create a profile, or simply browse our platform, certain pieces of information pass into our systems. Some of this is given directly by you, while other details are gathered automatically as you interact with our games and services.

We collect this because running a secure, compliant gambling platform requires knowing who our players are and how they use our services. The categories of data we process include:

  • Identity details such as your full name, date of birth, and nationality
  • Contact information including your postal address and phone number
  • Account credentials and verification documents
  • Payment and transaction history
  • Device information, IP address, and browser type
  • Gameplay activity, including bets placed and session duration
  • Communications you send to our support team

We only ask for what's genuinely needed. If a field isn't required for account verification, payment processing, or legal compliance, we don't request it.

2. Purposes and objectives of data processing

To process your payments, verify your identity, and keep your account secure, we need a lawful reason to handle your personal data. Each use case we have is tied to a specific purpose, and we don't process data beyond what those purposes justify.

Our processing activities serve the following objectives:

  • Verifying your age and identity in line with licensing obligations
  • Processing deposits, withdrawals, and bonus entitlements
  • Detecting and preventing fraud or money laundering
  • Personalising your gaming experience and offers
  • Responding to support requests and resolving disputes
  • Meeting regulatory and audit requirements
  • Sending account notifications and, where consented, marketing communications

Where processing relies on consent, such as marketing emails, you're free to withdraw that consent at any point without affecting other services we provide you.

3. Security measures and technical integrity

We want to be clear about how we protect what you share with us. Our platform uses encryption protocols to secure data in transit, and access to stored personal information is restricted to staff who need it to perform their roles. Payment data is handled through certified processors rather than stored directly on our servers wherever possible. We also run regular reviews of our systems to catch vulnerabilities before they become problems, and our infrastructure includes firewalls, monitoring tools, and authentication layers designed to keep unauthorised parties out.

4. Sharing information with third parties

We don't sell your data. Full stop. But running an online casino does mean certain information needs to pass to trusted partners who help us deliver our services properly.

Depending on the context, we may share limited data with:

  • Payment processors and banking partners for transaction handling
  • Identity verification providers for know-your-customer checks
  • Regulatory bodies and auditors as required by our license
  • Game software providers for the purpose of delivering gameplay
  • Fraud prevention and security services
  • Marketing and analytics partners, where you've consented

Any third party we work with is bound by contractual obligations to protect your data and use it only for the agreed purpose. We don't hand over more than what's necessary for them to perform their function.

Every time you visit our platform, small files called cookies get stored on your device. These help us remember your login session, understand how you navigate our site, and tailor the experience to your preferences.

Some cookies are essential for our platform to function, such as those maintaining your logged-in status. Others are used for analytics and performance tracking, helping us understand which features work well and which don't. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may affect how smoothly our services run for you.

6. Data retention period

We keep your personal data only for as long as it serves a genuine purpose. Account and transaction records are typically retained for the period required under our licensing and anti-money laundering obligations, which can extend to several years after your account closes. Once that retention window passes and no other legal requirement applies, we delete or anonymise the data so it can no longer be linked back to you.

7. User rights over their data

Your data belongs to you, not to us. Under data protection law, you hold a set of rights that let you decide how your information is used, and we're committed to honouring those rights without unnecessary delay.

These rights include:

  • The right to access the personal data we hold about you
  • The right to rectification if any information is inaccurate or incomplete
  • The right to erasure, sometimes called the right to be forgotten
  • The right to object to certain types of processing, including marketing
  • The right to data portability, allowing you to receive your data in a usable format

To exercise any of these rights, you can get in touch with our support team, and we'll respond within the timeframes set out under applicable regulation.

8. International data transfers

As required by data protection standards, we take extra care when personal data moves across borders. Because our operations and some of our service providers are based outside the United Kingdom, certain data transfers occur as part of normal business operations. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure your information receives a comparable level of protection regardless of where it's processed.

9. Privacy policy updates

We review and update this policy from time to time to reflect changes in our practices, our services, or the law itself. When a meaningful update happens, we'll make the revised version available on our platform, and we encourage you to check back periodically. Continuing to use our services after an update takes effect means you accept the revised terms.

10. Contact information

Your data belongs to you, and so does the right to ask questions about how we handle it. If you have concerns about this policy, want to exercise any of your rights, or simply need clarification on something, our support team is available through the channels listed on our platform and ready to help.

We aim to respond to privacy-related enquiries promptly and transparently, in keeping with our obligations as a licensed operator.

Responsible Gambling

Gambling should always stay enjoyable and within your control. If you feel it's becoming a problem, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated by GamCare. We encourage all players to gamble responsibly and make use of the account controls we provide, including deposit limits, time-outs, and self-exclusion options.

Our services are intended for players aged 18 and over only.