Responsible Gambling at Britsino

1. Our commitment to responsible gambling

We take responsible gambling seriously, and that commitment shapes every part of how we run our platform. Gambling should stay a form of entertainment, never a source of stress or financial strain. We know that for the vast majority of our players it stays exactly that, but we also recognise that a small number of people need extra support along the way.

Because of this, we have built a range of tools directly into your account, from deposit limits to self-exclusion, and we operate under license 8048/JAZ issued in Curaçao with UKGC compliance expectations guiding our approach to player protection. Our responsible gambling team reviews these tools regularly and works to make sure they are easy to find and simple to use. This isn't a box-ticking exercise for us. It's a genuine part of how we want Britsino to operate.

2. Recognising problem gambling signs

Problem gambling can develop slowly, and it isn't always obvious to the person experiencing it. It's not always easy to recognise the shift from enjoying a flutter to feeling like you need to keep playing. A friend, partner or family member often notices changes before the player does, which is why awareness matters for everyone around you too.

We encourage every player to check in with themselves honestly from time to time. Below are some common warning signs worth paying attention to.

• Spending more time or money gambling than you originally planned
• Chasing losses by depositing again to try to win back what you've lost
• Borrowing money, selling possessions or using funds meant for bills to gamble
• Feeling anxious, irritable or low when you're not able to gamble
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, relationships or responsibilities because of gambling
• Gambling to escape stress, boredom or difficult emotions

3. Self-assessment tools and awareness

Setting a deposit limit takes seconds, but knowing whether you need one in the first place takes a bit more honesty. Self-assessment questionnaires are a quick, private way to reflect on your own habits without judgement. We recommend returning to these questions every so often, even if you feel your gambling is well under control, because habits can shift gradually over time.

• Have you ever gambled for longer than you intended to?
• Have you felt the need to bet more money to get the same level of excitement?
• Have you tried to cut back or stop gambling and found it difficult?
• Do you feel restless or irritable when attempting to reduce how much you gamble?
• Have you gambled to escape problems or to relieve feelings of helplessness, guilt or anxiety?
• Have you lied to people close to you about how much you gamble?

4. Deposit limits and budget management

Your wellbeing comes first, and managing your budget is one of the simplest ways to keep gambling enjoyable rather than stressful. We give you full control over how much money you commit to your account over any given period, and these limits are entirely within your hands to set, lower or increase whenever you choose.

Lowering a limit takes effect immediately, while increasing one involves a short cooling-off period, giving you a built-in moment to reconsider. This small delay exists for a reason: it protects you from impulsive decisions made in the heat of the moment. The limit types available to you include the following.

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Loss limits
• Wager limits

5. Time limits and session controls

Under UKGC guidelines and good industry practice more broadly, we believe players should always know how long they've been active on our platform. Time can pass quickly during a gaming session, and it's easy to lose track of it altogether. That's why we offer session reminders and time limit settings that notify you once a set period has elapsed.

You can configure these controls from your account settings, choosing intervals that suit your own habits and routines. Once a limit is reached, you'll receive a clear notification with the option to continue or log off. We find that this small pause is often enough to help players make a more considered choice about what to do next.

6. Self-exclusion options

We understand that gambling can, for some people, become difficult to manage alone, and stepping away for a while is sometimes the healthiest decision available. Self-exclusion isn't a failure. It's a tool, and we want you to feel comfortable using it whenever you need to.

We offer several routes depending on how long a break you feel you need, including a national self-exclusion scheme that covers all UK-facing gambling operators.

• Temporary self-exclusion for 24 hours, 7 days or 30 days
• Extended self-exclusion for 6 months, 1 year or longer
• Permanent account closure
• GAMSTOP registration, which excludes you from all UK-licensed online gambling sites for a period you choose

7. Reality checks and account activity alerts

Every player is different, and what feels like a quick session to one person might run much longer without them noticing. Reality checks are short, automatic pop-ups that appear during play to remind you how long you've been active and, where relevant, how much you've spent so far.

8. Protection of minors and underage access prevention

As required by United Kingdom regulation, gambling on our platform is strictly limited to players aged 18 and over, with no exceptions. We verify age and identity during account registration, and we use industry-standard checks to confirm that every player meets this requirement before any real-money activity takes place.

We also recommend that parents and guardians install filtering software on any shared device to prevent underage access to gambling websites. Tools such as parental control software, net nanny-style filters and device-level restrictions add an extra layer of protection in the home. Keeping account details private and never sharing login information with anyone, including family members, is another simple but effective safeguard.

9. Support organisations and professional help

It's not always easy to ask for help, but reaching out to a trained, independent organisation can make a real difference. You're not alone in this, and there are experienced, confidential services available across the United Kingdom specifically set up to support people affected by gambling, whether directly or through someone they care about.

• National Gambling Helpline (GamCare) – 0808 8020 133, available 24 hours a day, free and confidential
• BeGambleAware – independent information, advice and support for anyone concerned about gambling
• Gamblers Anonymous UK – peer support meetings held across the country and online
• GAMSTOP – the free national self-exclusion scheme for UK-licensed online gambling
• Gordon Moody – residential and outreach support for people experiencing serious gambling harm

10. How to contact our responsible gambling team

Our support team handles responsible gambling enquiries with care, discretion and without judgement, whether you're asking a quick question or need help setting up a limit. Reach out through our live chat or support channels available directly from your account, and someone will guide you through the available options.

We respond to all responsible gambling requests as a priority, recognising how important timely support can be in these situations. If you're unsure where to start, simply tell us what you're experiencing and we'll point you toward the right tool or the right organisation.

Gambling involves risk and should always be treated as entertainment rather than a way to make money. If you feel your gambling is becoming difficult to control, please use the tools on this page or contact one of the support organisations listed above. Britsino is operated under license 8048/JAZ, registered in Curaçao. Our platform is strictly for players aged 18 and over.